English en
  • română ro
  • English en
  • Deutsch de
English en
  • română ro
  • English en
  • Deutsch de
Cart 0

Terms of service

Terms and Conditions

Using this site implies accepting the terms and conditions below. We recommend reading them carefully. SC. Fim Food Industry Management S.R.L. assumes the right to amend these provisions without further notice. The latest version can be accessed on this page.

Your access / visit to this website is subject to the Terms and Conditions of Use, and implies your explicit acceptance of them and represents the understanding between the parties.

The relationship between the parties is governed by the following normative acts:

 OG no. 21/1992 on consumer protection

 GEO no. 34/2014 on consumer rights within the contracts concluded with professionals

 Law no. 363/2007 on combating incorrect practices of traders in relation to consumers and harmonizing regulations with European consumer protection legislation

 Law 365/2002 on electronic commerce

SC. Fim Food Industry Management S.R.L. guarantees the user limited access, in personal interest ( making orders online, information ), on the Shop-Natural website and does not entitle it to download or partially or completely modify the site, to partially or completely reproduce the site, to copy, to sell / resell or exploit the site in any other way, for commercial purposes or without its prior written consent.

The entire content of the Shop-Natural site - images, texts, graphics, symbols, web graphics, emails, scripts, programs and other data - is the property of S.C. Fim Food Industry Management S.R.L. and its suppliers and is defended by the Law for the protection of copyright ( law no. 8/1996 ) and the laws on intellectual and industrial property. Use without the consent of S.C. Fim Food Industry Management S.R.L. of any elements listed above shall be punished in accordance with the legislation in force.

The Shop-Natural domain is owned by S.C.Fim Food Industry Management S.R.L. Use of this trademark, domain or marketing names, logos and emblems, in direct form or & quotascunsa & quot; ( type, but not limited to, meta tags or other indexing techniques, web search ) without prior written permission is prohibited and is punishable by law.

The products presented on the Shop-Natural website are produced and marketed by S.C. Fim Food Industry Management S.R.L. . Product prices can be changed at any time. Check the final selling price before purchasing a product.

The method of delivering the products is by package.

The services offered by Shop-Natural are addressed especially to Romanian customers. We do not currently deliver products abroad.

The packages are sent with Sameday.

The Shop-Natural site works on the principle of order houses. Most of the products in the offer are in stock. However, due to the large number of products, situations can arise when a certain product appears available in stock online, but does not exist physically in the warehouse. The customer is called and notified about this aspect, and if he made the payment online with the card, the value of these products will be refunded in full to the account attached to the card with which he was paid.

Order cancellation: if orders are not shipped, they can be canceled by sending an email with this request, or by calling one of our phone numbers.

Non-picking of packages: if a customer does not pick up the ordered package from his fault, we reserve the right not to send to that customer parcels except with advance payment. We do not assume responsibility for situations in which the package returns to us because the address was wrong or the recipient did not pick up his package. The client's obligation is to enter the correct address in the order and to pick up the package sent by us. The refund of the amount paid in advance can be made at the express request of the client in writing, but the client is eligible to receive the remaining amount after we deduct the expenses related to the return of the package ( these being borne by the client ) and the bank commissions.

The responsibility for the expeditions belongs exclusively to the company that makes the transport. We assume responsibility for expeditions until they are taken over by shipping companies. Any complaint or liability regarding the shipment will be made to the shipping company.

The products sold on the site are all approved according to the Romanian and European legislation in force. Shop-Natural cannot be held accountable for things related to approval, quality, properties, these elements can be attributable to manufacturing companies or official importers if the products are imported. Copies according to the product approvals or certifications are kept by each manufacturer or importer, please contact the manufacturer or importer for certification issues. We can only guarantee that all products on the site are certified.

Shop-Natural does not assume responsibility for packages not picked up by the customer, or for packages where the customer gave the wrong address.

Shop-Natural reserves the right to change prices according to purchase prices from manufacturers, without customer approval. If the prices displayed for some products are not updated, when the customer orders such a product, will always be notified before processing the order in connection with the updated price. No order is sent to the customer if the displayed prices do not coincide with the up-to-date prices, without the customer's consent.

Confirmation of orders placed online is done only by e-mail. Orders are not confirmed by telephone.

The customer has the obligation to provide us with a valid e-mail address in order to receive the order confirmation. Otherwise, the client has the possibility to order by phone, at one of our consultants.

The images of the products displayed on the site are for presentation and may differ from the actual packaging of the products, as a manufacturer can change its packaging without notifying us. The customer will read the product description carefully to make sure he wants to order the product. Shop-Natural cannot be held responsible for the fact that some pictures may differ from the current packaging of some products.

The customer's personal data is used exclusively for processing and sending orders, Shop-Natural guarantees the confidentiality of customer data ( See Privacy Policy ). The email address and / or phone may be used to send information about promotions. The customer may always choose from his account or waive these notifications.

Any possible divergence between S.C. Fim Food Industry Management S.R.L and customers will be resolved amicably, with the agreement of the parties, and if the parties do not reach an agreement, only then will the dispute be resolved through mediation, and if even then no consensus was reached, in court according to the laws in force.

The payment fiscal document is the receipt reimbursed from the courier, the receipt which is issued in your name and which specifies the payment for our company, S.C. Fim Food Industry Management S.R.L. No fiscal receipt is issued, according to the Fiscal Code, the fiscal receipt is issued only for direct cash payment between parties, not in the case of correspondence when a third party is involved, respectively the courier company that collects the money.

To place orders and purchase products on Shop-Natural, the Buyer must be at least 18 years old.

Delivery Information

The products are delivered in Tarnaveni Municipality directly by us, and in the country through the Sameday decoupled company.

The delivery time is 24-72 hours in the country.

The terms vary depending on the availability of the products in the Tarnaveni warehouse.

Orders placed on Friday, after 16:00, will be processed on Monday morning.

In exceptional cases, delivery times may change, for reasons that cannot be foreseen or due to the operation and organization of the courier company or our suppliers. In these situations, the delivery times may exceed the standard durations, and the customer will be informed in advance.

Delivery is free for orders with a value of over 1499 RON.

For orders with a value of less than 1499 RON, the cost of transport is 27 lei.

We reserve the right that for certain delivery situations in hard-to-reach areas of the country, where the cost of transport charged by the courier company is higher than the standard one, and the minimum order does not reach the threshold of 1499 RON, to validate with the client the acceptance to deliver the order according to the conditions of the courier companies.

The payment of the transport for the returned packages is borne entirely by the customer, and he has the obligation to ensure the transport of the returned products with a courier company of his choice.

The non-perishable products on our site can be returned within a maximum of 30 days from the date of receiving the package.

We do not accept the return of non-perishable products that show blows.

We do not accept the return of perishable products.

The customer will receive the money on the returned products within a maximum of 5 days from the receipt by us of the returned products, by bank transfer.

Payment methods

The products can be paid either by:

- refund, upon receipt of the package

- online, by bank card or bank transfer. Accepted cards are: Visa, MasterCard, Amex. Payments by bank transfer are not made in real time when placing the order, you will receive details about making the payment by email.

- Apple Pay

- PayPal

- PayU

Complaints

For complaints, you can contact us at 0758/080497 or at the email address office@fimfood.ro .